As a start up business we weren't sure how to approach our customer service set-up, but knew we wanted it to be managed by a team with experience. We also knew we wanted to offer our customers multiple contact methods from social media to email and also a dedicated phone line.

The SaaSy People made the set-up process incredibly simple and were able to launch all channels with us in a fast but professional way. Our customer service rep got started responding to queries straight away and I've been incredibly impressed with how quickly she has got to learn the business and our Tone of Voice.

I'd thoroughly recommend The SaaSy People to any new business who feels daunted at the prospect of managing customer services and who wants to make sure their customers are in safe hands!

Albaray

albaray.co.uk

The SaaSy People are doing a great job!

With their help we were immediately able to completely delegate our support tasks. Which freed up 3-4 hours per day to work on improving our product. Beforehand we only looked into the support inbox 2 times per day to minimize interruptions, naturally this increased response times.

With the help of The SaaSy People our customers now receive an answer in a timely manner, which helps improve our overall customer experience.

It is great to be back focusing on the business and having a reliable partner to manage the customer service requirements of our clients.

We would definitely recommend The SaaSy People!

Storrito

storrito.com