A common misconception in today's market is that outsourced customer support is a service catered towards larger businesses.
With customer experience becoming a leading factor in a businesses’ success, the coming decade is set to reinforce the value of high quality customer support for businesses of all sizes.
When starting a business, those first customers are the ones who will lead the way for many more to come.
Retention rates, reviews and word of mouth build a business. If your customers are happy with their experience, they will be sending people your way.
A product with one review is 65% more likely to be purchased than a product with none. And a positive review can increase sales by 20%.
Giving your customers the best service will dictate the future of your business.
A growing business is unquestionably time-consuming. A small business owner will have a multitude of different responsibilities to ensure their service or product is the best it can be.
But this time away from customer experience can be detrimental when trying to build a relationship with a customer.
However, by outsourcing your customer support, with agents dedicated to ensuring your customer is completely satisfied, any organisation can refocus on growing their business, quicker.
Instead of using your valuable time and resources recruiting, onboarding and training an in-house team, by outsourcing your customer support you are reducing that hassle for yourself. Outsourcing your customer support with an outsourcing expert can be done within 7 days.
The value of outsourcing is the flexibility it offers; from one agent to a whole team of agents, from general support to specialised knowledge, your outsourcing partner can provide you with whatever your customers need.
The service you may need can vary too.
A growing business may need a Virtual Receptionist. A flexible service that provides a receptionist for your business, to take and direct calls, capture leads and provide VIP call transfers.
Having a consumer-facing service such as this ensures your customers can confidently contact your business with the reassurance there is someone there to answer their calls, rather than there being a possibility that their calls are missed.
Another service offered is Live Chat Concierge. Live chat is a growing favourite of consumers when they want a quick answer without having to call. As a small element of overall customer service, outsourcing a Live Chat Concierge ensures a dedicated, and specialised agent is solely focussed on assisting customers over live chat.
By outsourcing your customer support you are ensuring as your business grows, you can cope with the sharp increase of calls, emails & messages.
Ensuring your customers have exceptional support enhances their experience with your business and reinforces your future as a prosperous business.
By outsourcing your customer support you are committing to robust, repeatable and high-quality customer experiences.
Customer service is an essential part of running a successful business, whatever the size.
At The SaaSy People, we’re experts in customer service — and we’re ready to take the weight off your shoulders. Our team of experienced, outsourced agents can provide both technical support and day-to-day help for each and every one of your customers, so you don’t have to.
Get in touch with The SaaSy People today, and start exploring a more efficient way of delivering unbeatable customer experience.