October 1, 2026
Here's a stat that should stop you scrolling: most businesses running monday.com for delivery, projects, and pipeline are still paying for a completely separate tool just to talk to their customers. Two logins. Two data sets. Two teams working from different pictures of the same customer.
We built the fix.
Meet monday service Live Chat, built by The SaaSy People
This is the first live chat of its kind built to run natively inside monday service, not bolted on, not synced, not "integrated" in the loose way that usually means. It lives inside monday and feeds straight into monday. A branded chat widget sits on your website. Behind it, every conversation lands as a ticket on a board your team already works from every day.
No new platform. No new login. No new tool for your team to learn and inevitably half-adopt. Just the piece that was always missing from the system you already run your business on.
What we build for you
Why it's genuinely different
Third-party chat widgets sit on top of your business. This one sits inside it. Because it's native to monday service, there's no data hopping between systems, no context lost when a ticket gets escalated, and no "let me just check our other platform" moment while your customer waits. Full history, full visibility, one team, one board.
And because we build the widget to match your brand from the first click, your customers never land somewhere that looks like it belongs to someone else. It looks like you, because it is you.
One platform. Every conversation
If you're already running monday.com, this is the easy part: no new platform to learn, no new login for your team, just the missing conversation layer added to the system you already use every day.
If you're not on monday.com yet, monday service Live Chat is a good reason to start. You get a single platform that runs your delivery, your projects, and now your customer conversations too, instead of stitching together separate tools that were never built to talk to each other.
Either way, the outcome's the same: one board, one team, one view of your customer. No third-party widget with someone else's branding bolted on top.
Ready to see it on your setup? Book a call with our monday.com experts, and we'll walk you through exactly how it fits your team.
FAQ’s
Do I need to be on monday.com to use this?
Yes. If you're already running monday.com service, it slots straight into your existing setup. If you're not on it yet, we'll scope monday.com alongside monday service Live Chat as part of your onboarding.
Is monday service Live Chat a separate platform I need to buy?
It runs natively inside monday service. If you're already a monday.com service customer, there's nothing new to license. If you're moving to monday.com service, it comes as part of your setup.
Will the chat widget look like a third-party tool?
No. We build it in your colours, your logo, and your voice, so it looks like it's always belonged on your site.
Does it replace our existing support tool?
For most teams, yes, because it removes the need to run a separate helpdesk alongside monday.com. If you want to keep a tool for specific workflows, we can scope that with you.
What does The SaaSy People actually build for us?
Four things: a branded chat widget, a ticket board configured to how your team works, a self-service customer portal, and reporting that's live from day one.
How long does setup take?
For existing monday.com service customers, it's typically faster than a standard helpdesk migration, since there's no new platform to onboard. If you're new to monday.com, we'll give you a full timeline that covers both the platform (monday service) setup and Live Chat.
Who is this for?
Any business that wants to bring customer conversations into the same system as the rest of their operations, whether you're already running monday.com or looking for a single platform to do it all.
How do we get started?
Book a call with our monday.com experts and we'll show you how it fits your team, whatever stage you're at.
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