July 22, 2026
Your customers don't just talk to you in one place. They leave Google Play reviews, post on X, drop Facebook comments, send Instagram DMs, and share Trustpilot feedback. And for too long, your support team has been chasing all of it across five different tabs.
That ends today.
We're thrilled to launch OmniSaaSy, the bi-directional channel relay that brings every customer message into Intercom ready for Fin & your teams to respond to, built by The SaaSy People, Intercom's Partner of the Year.
One inbox to rule them all
OmniSaaSy connects the platforms your customers already use directly to the workspace your team already lives in. No context switching. No missed messages. No manual copy-pasting.
Every message that comes in becomes an Intercom conversation. Every reply from Fin or your team goes straight back to where the customer posted. It's that clean.
What's connected
Facebook: Page comments and Messenger DMs flow into Intercom the moment they land, with image attachments preserved. Replies relay back to the original post or thread.
Instagram: Comments on your business posts and direct messages appear alongside your other channels, mirroring the same two-way structure.
Google Play: App store reviews flow in with version, device and locale preserved as tags, polled every 15 minutes from the Developer API. Never miss a review that needs a response.
Trustpilot: Service and product reviews relay in real time, with auto-invitations firing on Intercom workflow events. The most feature-rich channel we've built.
X: Mentions, replies, quote tweets and DMs all flow in real time, with images preserved through an authenticated proxy.
Why it matters
Customer feedback scattered across platforms isn't just inconvenient; it's costly. Reviews go unanswered. Response times suffer. Your team burns time on admin instead of actually helping people.
OmniSaaSy fixes the workflow, not just the tooling. Let Fin handle your connected channels. Trigger automations based on channel events. Manage your entire reputation from a single inbox your team already knows.
Live in 15 minutes. No code required.
We've built OmniSaaSy to be as frictionless as possible. Connect your first channel in under 15 minutes, no developer needed. Pricing starts from $75/mo per channel with 10,000 messages included, and you can save up to 34% as you add channels.
Want more channels?
We're already building. On the roadmap: WhatsApp, eBay seller messages, TikTok comments, LinkedIn, Reddit, and YouTube. If your customers live somewhere we haven't listed, we want to know. OmniSaaSy is built to grow with your support stack, and the channels we prioritise next will be shaped by the teams using it.
Got a channel in mind? Tell us.
Free trial available. No card required.
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