Outsourced Managed Services
Exceptional customer experiences. Every time.
Exceptional customer experiences. Every time.
Our UKÂ based team will work with your customers to set out project deliverables, agree on milestones and keep them regularly updated throughout.
Regular check-ins during the project not only ensures the customer is kept informed on progress but also allows them to ask any questions they may have.You’re kept informed on project progress via reporting packs we share with you, and similar to our Customer Support offering, we send a CSAT survey to the customer upon project completion to ensure they’re completely satisfied with the work performed.
Projects could include:
- Addition & removal of user accounts
- Reports & Analytics creation or modification
- Mass data entry or modification
- Seasonal driven activities
- Health reports and best practice
End users often favour Managed Service packages over completing the work internally as the one-off cost for - the project is far less than hiring a resource internally for work that does not require a full FTE, using our Managed Service offering you can offer projects to your customers without any scheduling or resource concerns.
Planning and timely execution are key to our success, we use monday.com across our business to ensure we're always on track.
We've used Intercom since the day the business was founded to ensure we're always contactable.
We're also a proud Intercom Service Partner.
Real time communication is vital for us, all powered by Slack. We also share external Slack channels with our customers for instant communication.
To ensure we handle calls within SLA and provide callers with an exceptional experience when calling, we utilise the Vonage CCaaS solution.
Our day to day employee experience is powered by Zelt, ensuring seamless onboarding, compliance & continuous development for all our teams.
The fully integrated suite help us ensure our teams are always fully effective. We also utilise a number of integrations to ensure maximum productivity.
We pride ourselves on never asking our customers the same question twice, Archbee ensures we maintain this promise.
Gathering feedback from our customers and acting on it to continuously improve the service we provide is made possible by AskNicely.