# The SaaSy People

> Award-winning outsourced customer support, expert SaaS platform implementation services for companies worldwide and custom development.

## About
The SaaSy People (thesaasypeople.com) provide fully managed outsourced customer support, expert implementation and optimisation services for a wide range of SaaS platforms (including monday.com, Zendesk, Intercom and Fin AI), retention-as-a-service (RaaS), managed services, outsourced onboarding, and custom SaaS development. Founded in 2019 by Reece Couchman, ISO 27001 certified, with offices in Birmingham (UK), Reading (UK), and Austin (Texas, US). All team members are direct hires. NPS score of 83.7. FT 1000 listed European growth leader. monday.com Partner of the Year 2026. Intercom Solution Partner of the Year 2026.

## Services
- Outsourced Customer Support: 24/7 agents, shared (from GBP 1,599/mo) or dedicated (from GBP 3,199/mo), covering email, phone, live chat, and social media
- Expert Services: Certified implementations, migrations, and optimisations across a broad SaaS stack including monday.com (Work Management, CRM, Sales, Dev, Service), Zendesk, Intercom, Fin AI and Vonage (including VBC and contact centre).
- Retention as a Service (RaaS): Dedicated account managers for churn reduction and customer health monitoring
- Managed Services: Ongoing platform management, troubleshooting, workflow automation, and optimisation for your SaaS stack
- Outsourced Onboarding: Scalable customer onboarding to drive faster time-to-value
- SaaSy Development: Custom integrations, apps, automations, and technical solutions

## Platforms We Work With
- monday.com (Partner of the Year 2026): Work Management, CRM, Sales CRM, Dev, Service
- Intercom (Solution Partner of the Year 2026): Messenger, Inbox, Fin AI agent configuration
- Zendesk: Support, Sales, messaging, automation
- Vonage: Business Communications (VBC), contact centre
- Fin AI: Agent configuration, knowledge sources, custom actions. Including Fin AI for Zendesk, Freshdesk, Salesforce and Jira.

## Key Pages
- Homepage: https://www.thesaasypeople.com
- Services Overview: https://www.thesaasypeople.com/our-services
- Outsourced Customer Support: https://www.thesaasypeople.com/outsourced-customer-support
- Pricing: https://www.thesaasypeople.com/pricing
- Expert Services: https://www.thesaasypeople.com/expert-services
- monday.com Services: https://www.thesaasypeople.com/monday
- Intercom Services: https://www.thesaasypeople.com/intercom
- Migrating to Intercom: https://www.thesaasypeople.com/migrating-to-intercom
- Fin AI Services: https://www.thesaasypeople.com/fin-ai-expert-services
- Zendesk Services: https://www.thesaasypeople.com/zendesk
- Vonage Services: https://www.thesaasypeople.com/vonage
- Freshdesk Services: https://www.thesaasypeople.com/freshdesk
- Retention as a Service: https://www.thesaasypeople.com/raas
- Managed Services: https://www.thesaasypeople.com/managed-services
- Outsourced Onboarding: https://www.thesaasypeople.com/outsourced-onboarding
- About Us: https://www.thesaasypeople.com/about-us
- Blog: https://www.thesaasypeople.com/news-and-blog
- Contact: https://www.thesaasypeople.com/contact-us

## Contact
- UK: +44 121 312 9919
- US: +1 917 671 0818
- Email: hello@thesaasypeople.com